Water: compliance and enforcement - a special report to parliament

This report focuses on problems which arose during the transfer of some water regulation and enforcement functions from the Department of Primary Industries Water to a state owned corporation, WaterNSW – a process referred to as the Transformation.\r\n\r\nIt also examines three case studies that highlight problems in the way compliance with water regulations have been managed over many years.\r\n\r\nThe investigation found that the Transformation was poorly managed leading to frustration among staff and a severe diminution in enforcement activity. The report also identifies key lessons for the public sector, including the need to better manage restructures; improve communication; and reconciling the values embedded in delivering effective customer service with taking enforcement action.\n\n**Note:** This resource was originally published on opengov.nsw.gov.au. The OpenGov website has been retired. If you have any questions, please contact the Agency Services team at [e-mail]\n\n**Agency**\n \n- New South Wales Ombudsman\n

本报告聚焦于部分水务监管与执法职能从新南威尔士州第一产业与水务部（Department of Primary Industries Water）移交至州属企业水务新南威尔士公司（WaterNSW）期间产生的各类问题，该移交过程被称为“转型（Transformation）”。

报告同时对三项案例研究展开剖析，这些案例凸显了多年来水务监管合规管理模式中存在的各类问题。

调查发现，本次转型管理不善，导致工作人员心生不满，执法活动大幅缩减。报告还为公共部门总结了核心经验教训，包括需优化机构重组管理、强化内部沟通，以及平衡高效客户服务与执法行动所承载的价值取向。

**备注：** 本资源最初发布于opengov.nsw.gov.au平台，该OpenGov网站现已停用。如有任何疑问，请联系机构服务团队，电子邮箱为[e-mail]。

**发布机构**
- 新南威尔士州监察专员办公室（New South Wales Ombudsman）