Geschilbeslechtingsdelta midden- en kleinbedrijf, over het optreden en afhandelen van (potentieel) juridische problemen in het midden- en kleinbedrijf (projectnummer 1433)

This study concerns Dutch small and medium-sized companies (MKB), the companies with at most 99 employees who jointly make up little over 99% of the companies in the Netherlands. The difficulties experienced by these companies are the main focus of the investigation. The research questions were:1 What is the nature and frequency of the problems experienced by small and medium-sized companies? With whom are these companies experiencing these problems and how can the differences in the nature and frequency between the companies be explained?2 How do companies deal with problems and which legal assistance providers do they engage in the process? How can the differences between companies be explained in this context?3 How do companies end their problems and how do they assess the performance of the legal assistance providers engaged by them?Two surveys were used to answer these research questions.