Service quality survey August 2021 - Online appointments

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online booking service for appointments with the offices of the Municipality of Milan, activated from the second half of July 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after making the reservation and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the booking. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集收录了面向米兰市政办公室线上预约服务的用户满意度调查问卷的回复详情。该线上预约服务于2020年7月下旬启动，严格遵循《数字行政法典》（立法法令第82/2005号第7条第3款，经第179/2016号立法法令第8条第1款修订）的相关规定。 用户完成预约后，可通过预约结束时收到的电子邮件链接填写该问卷，对服务的可及性、便捷性与有效性作出满意度评价。 该调研结果每月发布于以下官方网址：https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 (*) 仅包含封闭式问题