TripAdvisor Airline Reviews from Year 2016 to 2023

The TripAdvisor online airline review dataset, spanning from 2016 to 2023, provides a comprehensive collection of passenger feedback on airline services during the COVID-19 pandemic. This dataset includes user-generated reviews that capture sentiments, preferences, and concerns, allowing for an in-depth analysis of shifting customer priorities in response to pandemic-related disruptions. By examining these reviews, the dataset facilitates the study of evolving passenger expectations, changes in service perceptions, and the airline industry's adaptive strategies. The dataset offers valuable insights into how the pandemic has reshaped customer experiences and behaviors, supporting research on resilience and innovation in the airline sector for Aviation 5.0.