bpm maturity grid HU 2015-2018

The scan was first used in 2010 to determine the BPM maturity of organizations within the Netherlands . BPM maturity within an organization is operationalised in 37 questions (items) that measure 7 dimensions of process maturity (Process awareness, Process description, Measurement of processes, Management of processes, Process improvement, Process resources and knowledge and Information Technology). The construct of knowledge and experience of BPM is based on the personal knowledge and experience of the respondent. The respondents are asked to describe their personal knowledge on BPM. This question has four possible answers: 1) no knowledge and practical experience, 2) some knowledge, no practical experience, 3) some knowledge and a limited amount of practical experience, and 4) knowledge and practical experience.

该BPM成熟度评估工具最早于2010年用于评估荷兰境内各组织的业务流程管理（Business Process Management，BPM）成熟度。组织的BPM成熟度通过37道题项完成操作化定义，这些题项用于衡量流程成熟度的7个维度：流程认知、流程描述、流程测量、流程管理、流程改进、流程资源与知识以及信息技术。BPM知识与经验这一构念基于受访者的个人BPM相关知识与经验。要求受访者阐述自身的BPM相关个人知识，该问题设有四个可选答案：1）无相关知识与实践经验；2）具备部分知识但无实践经验；3）具备部分知识且拥有少量实践经验；4）具备相关知识与实践经验。