Consumer Affairs Victoria -Telephone calls answered

The total number of information and advice provided via Consumer Affairs Victoria’s consumer telephone services including the Regulatory Transaction Centre (RTC), Information and Dispute Services Centre (IDSC) and the regional offices. Consumer Affairs Victoria telephone lines include: general consumers, residential accommodation (including estate agents/owners corporation/retirement villages), registration and licensing and domestic building. Other telephone lines include small business, Koori, Chinese language, unlicensed motor car trading, and toy safety.

本数据集统计维多利亚州消费者事务署（Consumer Affairs Victoria）通过其消费者热线服务所提供的咨询与信息总量，服务覆盖监管交易中心（Regulatory Transaction Centre, RTC）、信息与纠纷服务中心（Information and Dispute Services Centre, IDSC）及各区域办事处。维多利亚州消费者事务署的消费者热线包含面向普通消费者、住宅住宿（含房地产经纪/业主委员会/退休社区）、注册与许可及住宅建筑类服务的专线；其余热线线路则覆盖小企业服务、库里（Koori）族群服务、中文服务、无牌汽车交易咨询以及玩具安全相关服务。