Trust in Australian public services aggregate data

The _Survey of Trust in Australian public services_ is a regular, national survey measuring public satisfaction, trust and experiences with Australian public services. This dataset provides trust, satisfaction and experience Survey results across a variety of indicators. The Survey was previously called the Citizen Experience Survey. \r\n\r\nAs of June 2022, more than 43,000 people, aged 18 years and over, have participated in the Survey. Between March 2019 and June 2021, eight survey waves, each surveying approximately 2,500-5,000 people, were conducted. Since July 2021, twelve additional waves of approximately 1,000 people each month have been conducted and analysed. Continued regular data collection has enabled creation of a reliable time series of data.\r\n\r\nThe design of the Survey ensures people reflect on their experiences with Australian public services (also known as Commonwealth, Federal or National public services) and not state, territory or local public services, or Government or policy.\r\n \r\nParticipation in the Survey is voluntary and information collected is anonymous and de-identified. The Survey is nationally representative of age, state/territory and gender. Survey participants consent to the publication of results in aggregate. \r\n\r\nWhen reporting Trust in Australian public services data, the Department of the Prime Minister and Cabinet must be attributed as the source. \r\n \r\nAdditional detail on the Survey is available on the APS Reform website at https://www.apsreform.gov.au/trustsurvey and at the Department of the Prime Minister and Cabinet website at https://www.pmc.gov.au

澳大利亚公共服务信任度调查（Survey of Trust in Australian public services）是一项常态化全国性调查，用于评估公众对澳大利亚公共服务的满意度、信任度及相关体验。本数据集涵盖该调查在多项指标下的信任度、满意度与体验相关结果。该调查前身为公民体验调查（Citizen Experience Survey）。

截至2022年6月，已有超4.3万名18岁及以上民众参与本次调查。2019年3月至2021年6月期间，共开展8轮调查，每轮受访人数约2500至5000人。自2021年7月起，每月新增1轮调查，每轮受访人数约1000人，且所有调查数据均经过分析处理。持续开展的常态化数据采集工作，已构建出一套可靠的时间序列数据集。

本次调查的设计框架确保受访者仅回顾其针对澳大利亚联邦公共服务（亦称英联邦公共服务、联邦公共服务或国家公共服务）的体验，而非各州、领地或地方公共服务，亦不涉及政府机构或政策相关内容。

本次调查采取自愿参与原则，所采集的信息均为匿名且已去标识化。调查样本在年龄、州/领地分布及性别维度上均具备全国代表性。受访者已同意以汇总形式公开调查结果。

在引用澳大利亚公共服务信任度调查相关数据时，需注明数据来源为澳大利亚总理与内阁部（Department of the Prime Minister and Cabinet）。

有关本次调查的更多详细信息，可访问澳大利亚公共服务改革（APS Reform）官网https://www.apsreform.gov.au/trustsurvey，或澳大利亚总理与内阁部官网https://www.pmc.gov.au获取。