Ervaringen van gebruikers met automatisering in de dienstensector 1985

<p>Evaluation of impact of automation in service industries. Involvement with introduction of automation / additional skills / changes in work, working conditions, employment / evaluation of automation, complaints. Background variables: basic characteristics/ place of work/ occupation/employment</p>本数据集旨在评估自动化（automation）对服务业的影响，涉及自动化引入、额外技能要求、工作与工作环境变化、就业变动、自动化效果评估及投诉情况等维度。背景变量包括：个体基本特征、工作地点、职业类别与就业状况。