智慧社保综合服务平台

“互联网”+时代，社保数据量巨大、服务人群广泛，直接关系到政府公共服务形象和水平。通过构建数据集中、信息共享、流程规范、服务便捷、业务透明的“智慧社保”，有利于提升人力资源社会保障工作效能，简化优化公共服务流程，促进民生部门协作与政策衔接，强化民生保障能力。       围绕深化“放管服”改革要求，打造一流的“智慧社保”信息化解决方案，旨在构建“立体感知、智能计算、协同服务、绿色体验”的“智慧社保”服务环境，构建高性能的核心业务系统，实现社会保险信息资源的集中和共享，实现立体多元、全天候、综合性的社保公共服务，不断提升社保部门的政策执行能力、经办服务能力、业务管理能力、风险防范能力、决策分析能力和信息保障能力，为推动社会保险事业实现标准化、集中化改革的目标提供有力、有效的信息化支撑。(一)   智慧社保“大脑中枢”      “智慧社保”解决方案将基于自主研发大脑中枢——“星云”中台，实现社保业务的服务化、分布式和开放性，形成各能力中心内部自治，可独立部署运用，互相间可协同运行，持续发展的新生态。      “星云（nebula）”平台是网新恩普基于分布式微服务架构，自主研发的一套面向业务服务化趋势的大型分布式平台。星云平台通过沉淀业务通用服务能力，以服务化形式提供公共业务组件，为社会保险的场景化业务应用提供专业、稳定、高效、安全的中台支撑服务，提升前端应用开发效率，快速响应实现创新需求，实现业务创新、数据共享和业务能力协同。(二)   智能感知“大服务”     “智慧社保”解决方案构建互联网场景化社保服务，融入电子票据、生物识别、AI客服、打造“线上线下联动办理”、“人机联办”等创新业务服务模式，打造一个“服务形式多样化，服务内容主动化、智能化”的公共服务体系。(三)   高效规范“大经办”       结合网新恩普多年耕耘社会保险行业的业务经验，“智慧社保”解决方案中引入了智能工作流、滴滴分派、电子档案、数据分析等机制，对社会保险各业务流程进行标准化梳理，形成智能化业务流水线，支持流程化业务经办，实现以业务流程驱动业务事项办理、自动推送待办事项，推动社保原先的“专管员制”模式向“柜员制”经办模式的转化，从机制上防范和化解社保业务经办风险，实现“一站式服务”。(四)   精细透明“大监管”     “智慧社保”解决方案旨在打造精细透明“大监管”体系，建设以风险导向为原则，构建三道防线，实现内控检查自动化，自动推送业务信息和档案材料，随机分配检查人员，做到资金精准、记录可查、结果可期；应用数字证书、指纹、人脸识别、社会保障卡等强认证手段核实经办工作人员身份，预设政策性校验规则、逻辑校验规则等手段自动阻止不合规业务的办理，按照预设规则,对风险预警提示的大额支付、一次性补缴、提前退休、工伤医疗长期治疗、工伤先行支付待遇等业务进行实时监控。(五)   动态预测“大决策”     “智慧社保”解决方案利用大数据分析平台和成熟的业务模型，提供领导视角的数据应用，拨开业务现象、感知业务整体态势，洞悉隐藏在数据背后的实质，实现 “智慧社保”数据智能采集、实时流转、分析研判、政策仿真、主题报告分析，提供“领导视角”的“方向盘”和“驾驶盘”。

In the Internet Plus era, social security data is massive in scale and serves a wide range of groups, which is directly related to the image and quality of government public services. By building a "Smart Social Security" system featuring centralized data, information sharing, standardized processes, convenient services and transparent operations, it is conducive to improving the efficiency of human resources and social security work, simplifying and optimizing public service procedures, promoting inter-departmental collaboration and policy alignment for people's livelihoods, and strengthening people's livelihood security capabilities. Following the requirements of deepening the reform of delegation of power, regulation optimization and service improvement (commonly known as "Fang Guan Fu"), building a first-class "Smart Social Security" information solution aims to construct a "Smart Social Security" service environment with three-dimensional perception, intelligent computing, collaborative services and green experience, build high-performance core business systems, realize the centralization and sharing of social insurance information resources, provide three-dimensional, diversified, all-weather and comprehensive social security public services, and continuously improve the policy execution capabilities, handling service capabilities, business management capabilities, risk prevention capabilities, decision analysis capabilities and information security capabilities of social security departments, providing strong and effective information support for promoting the standardized and centralized reform of social insurance undertakings.

(1) "Smart Social Security" Brain Center
The "Smart Social Security" solution will use the independently developed Nebula Middle Platform as its brain center, realizing the servitization, distribution and openness of social security services, and forming a new ecosystem where each capability center is autonomous, can be independently deployed and operated, can collaborate with each other, and achieve sustainable development.
The Nebula (nebula) platform is a large-scale distributed platform independently developed by Insigma Enpo based on distributed microservice architecture, targeting the servitization trend of business. The Nebula platform accumulates general business service capabilities, provides public business components in a servitized form, and offers professional, stable, efficient and secure middle platform support services for scenario-based business applications of social security. It improves the development efficiency of front-end applications, quickly responds to and fulfills innovative demands, and realizes business innovation, data sharing and collaboration of business capabilities.

(2) Intelligently Perceived "Big Service"
The "Smart Social Security" solution builds Internet-based scenario-based social security services, integrates electronic invoices, biometric recognition and AI customer service, creates innovative business service models such as "online-offline joint handling" and "human-machine collaborative handling", and builds a public service system with diversified service forms and proactive, intelligent service content.

(3) Efficient and Standardized "Big Handling"
Drawing on Insigma Enpo's years of business experience in the social insurance industry, the "Smart Social Security" solution introduces mechanisms such as intelligent workflow, Didi-style task assignment, electronic archives and data analysis, standardizes and sorts out various social security business processes, forms an intelligent business production line, supports process-based business handling, realizes the handling of business matters driven by business processes and automatically pushes pending tasks, promotes the transformation of the original "special administrator system" to the "teller system" handling model, prevents and resolves risks in social security business handling from the mechanism, and realizes "one-stop service".

(4) Fine and Transparent "Big Supervision"
The "Smart Social Security" solution aims to build a fine and transparent "big supervision" system, construct three lines of defense based on the risk-oriented principle, realize automated internal control inspection, automatically push business information and archive materials, randomly assign inspectors, and achieve accurate funds, traceable records and predictable results; use strong authentication methods such as digital certificates, fingerprints, face recognition and social security cards to verify the identity of handling staff, use preset policy-based verification rules, logical verification rules and other means to automatically block non-compliant business handling, and conduct real-time monitoring of businesses such as large-value payments, one-time supplementary payments, early retirement, long-term work-related injury medical treatment and work-related injury advance payment benefits that are subject to risk warning prompts according to preset rules.

(5) Dynamic Forecasting "Big Decision-Making"
The "Smart Social Security" solution uses big data analysis platforms and mature business models to provide data applications from the leadership perspective, cutting through business phenomena, perceiving the overall business situation, and insighting into the essence hidden behind the data, realizing intelligent data collection, real-time circulation, analysis and judgment, policy simulation and thematic report analysis of "Smart Social Security", providing the "steering wheel" and "control panel" from the "leadership perspective".

搜集汇总

背景与挑战

背景概述

该数据集是一个名为“智慧社保综合服务平台”的信息化解决方案，专注于社会保险领域。它基于自主研发的“星云”中台，实现社保业务的服务化、分布式和开放性，并构建了智能感知、高效经办、精细监管和动态决策等核心功能，旨在提升社保服务的效率、透明度和决策能力。