Citizen Survey 2015, user part, kindergarten

Citizen Survey is one of the largest user surveys of the civil service in Norway. It provides a better knowledge base for assessing performance of public services across sectors and provide insights that can help to develop the public sector in the long term. Citizen Survey says something about how satisfied residents and users are with their municipality and with the major services / activities of the government. The survey results provide greater insight into user perceptions of businesses in the areas of education and culture, health care and government agencies. Citizen Survey 2015 comprises a innbyggerdel and user part. The citizen part is answered by residents with and without user experience while the user part is only answered by them with user experience of 23 different businesses. The questions in our user section is specifically aimed at measuring usage and experience with various aspects of the business and the employees. The questions in 2013 divided into these categories: - Total Satisfaction and Confidence - Availability and physical conditions - Employee service - Employee competence - Information and communication - Digital services - Procedural and complaints File review:: NSD2223-1 - Citizen part NSD2223-2-24: User part (see list below) NSD2223-2 - Kindergarten NSD2223-3 - The Norwegian Church NSD2223-4 - Regular GP NSD2223-5 - Public library NSD2223-6 - Primary school NSD2223-7 - Health clinic NSD2223-8 - Domestic Helper NSD2223-9 - Home nursing NSD2223-10 - University College NSD2223-11 - Emergency NSD2223-12 - The Norwegian State Educational Loan Fund NSD2223-13 - The Norwegian Labour and Welfare Administration (NAV) NSD2223-14 - Sheltered accommodation NSD2223-15 - Planning and Construction Office NSD2223-16 - Police NSD2223-17 - Norwegian Tax Administration NSD2223-18 - school-based extra-curricular activities (SFO) NSD2223-19 - Norwegian Public Roads Administration NSD2223-20 - Nursing NSD2223-21 - Hospital NSD2223-22 - Customs NSD2223-23 - University NSD2223-24 - High School公民调查（Citizen Survey）是挪威规模最大的公共服务用户调查项目之一。该数据集可为跨领域公共服务的绩效评估提供更为完善的知识库，并输出可助力公共部门实现长期发展的针对性洞见。该调查旨在反映居民与服务使用者对所属市政当局及政府核心服务/活动的满意程度，其结果还能进一步展现用户对教育、文化、医疗保健及政府机构领域相关主体的感知情况。 2015年版公民调查包含居民板块与用户板块两大模块：居民板块由具备或不具备相关服务使用经历的居民填写；用户板块则仅面向拥有23类不同公共服务机构使用经历的人群开放填写。用户板块的问题均为针对性设计，用于测评使用者对各类公共服务机构及其工作人员各维度的使用体验与相关情况。 2013年版的调查问题分为以下类别： - 总体满意度与信任度 - 可及性与实体环境条件 - 工作人员服务态度 - 工作人员专业能力 - 信息与沟通服务 - 数字化服务 - 办事流程与投诉处理 文件说明： NSD2223-1 —— 居民板块 NSD2223-2-24 —— 用户板块（详见下方列表） NSD2223-2 —— 幼儿园 NSD2223-3 —— 挪威教会 NSD2223-4 —— 普通全科医生 NSD2223-5 —— 公共图书馆 NSD2223-6 —— 小学 NSD2223-7 —— 健康诊所 NSD2223-8 —— 家政服务人员 NSD2223-9 —— 家庭护理服务 NSD2223-10 —— 大学学院 NSD2223-11 —— 应急救援机构 NSD2223-12 —— 挪威国家教育贷款基金 NSD2223-13 —— 挪威劳工与福利局（NAV） NSD2223-14 —— 庇护性住宿机构 NSD2223-15 —— 规划与建设办公室 NSD2223-16 —— 警察部门 NSD2223-17 —— 挪威税务总局 NSD2223-18 —— 学校课后托管活动（SFO） NSD2223-19 —— 挪威公共道路管理局 NSD2223-20 —— 护理服务 NSD2223-21 —— 医院 NSD2223-22 —— 海关总署 NSD2223-23 —— 大学 NSD2223-24 —— 高级中学