2020 hindsight: the first 12 months of the COVID-19 pandemic. A special report under s31 of the Ombudsman Act.

In this report, we look back on the first 12 months of the pandemic and report on what we have seen, primarily through the lens of complaints we received from individuals about the actions taken by NSW Government agencies.

本报告回顾新冠疫情暴发后的首个12个月，主要以民众向我们提交的、针对新南威尔士州（New South Wales，简称NSW）政府机构所采取举措的投诉为观察视角，梳理并汇报我们观察到的相关情况。