Assessing Factors of User Participation in Social Media During Crisis Events: An Analysis of Features and Practices

This data is analyzed and presented in the publication: Assessing Factors of User Participation in Social Media During Crisis Events: An Analysis of Features and Practices
Abstract
The relevance of employing social media in crisis scenarios has aroused interest for researchers and teams responsible for crisis management. The aim of this study is to explore the experience and abilities of social media users related to such events. For this, we conducted an analysis of the functionalities of social media used in this context, followed by a survey with users of social media. The research included the participation of 159 individuals and queried whether the participants had previously witnessed crisis events, whether they habitually share information about these events, and whether they perceived the importance of this practice. The results suggest that participants actively use social media and are inclined to share information about crisis events, provided improvements are made to the existing features. This study offers contributions toward a more profound understanding of social media tools, user interaction, and information sharing while considering the challenges found during such events.