Technical deviations that generate medicines return: in the distributor in the southeast of Goiás

Abstract Not all medicines received in the laboratory by distribution are in accordance. The purpose of the article was to identify concerning the technical and financial aspects that generate returns in a distributor of medicines through documentary analysis of company records for the period from 2014 to 2015. Using this analysis, a spreadsheet was made with the types of technical deviations, such as breakdowns, lacks, short shelf life, divergence of lot, product exchange, packaging errors (lack of seal, lot printing error, shelf life printing error, faulty packing) and surplus product, product name, quantity, class, lot, laboratory, price and shelf life. A mapping of the processes was done, from the purchase of medicines to the receiving and storage of it by the company. Seven types of technical deviations were found, and its characteristics were presented. The total value of the loss to the distributor due to technical deviations was in total R$914,864.57 for the period between 2014 and 2015. It was also presented a proposal for a checklist to be used by distributors of medicines.摘要 并非所有经由配送流程进入药品配送企业实验室的药品均符合规范要求。本研究以2014至2015年某药品配送商的企业档案为样本开展文献分析，旨在识别该企业在技术与财务维度下引发药品退回的相关问题。基于本次分析，研究人员构建了涵盖技术偏差类型与对应信息的电子表格，其中技术偏差类型包括破损、缺失、效期不足、批号不符、产品调换、包装差错（无封签、批号印刷错误、效期印刷错误、包装不合格）及产品过剩，对应信息包含产品名称、数量、品类、批号、生产企业、价格及效期。本研究同时绘制了该企业从药品采购、入库至储存的全流程映射图谱。研究共识别出7类技术偏差，并逐一阐述了其特征。2014至2015年间，该药品配送商因技术偏差造成的总损失金额达914,864.57雷亚尔。此外，本研究还为药品配送商提出了一套标准化核查清单方案。