End User Survey of Non-Food Items - 2023

Division of Emergency, Security, and Supply (DESS) set up a sustainable product development team to re-design the UNHCR relief items and their packaging to include recycled and renewable content to reduce the associated GHG emissions by 20% by 2025. UNHCR uses Post Distribution Monitoring (PDM) as a mechanism to collect refugees' feedback on the quality, sufficiency, utilization and effectiveness of the assistance items they receive. The underlying principle behind the process is linked to accountability, as well as a commitment to improve the quality and relevance of support provided, and related services. To assess the re-design and collect feedback on the green core-relief items, the end-user survey or PDM was implemented in Quetta and Peshwar. 741 households were surveyed. Data was collected in April and May 2023.