Survey on the quality of service in 2022 - Requests for inspection of building files

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting surveys and copies of building files, activated in May 2021 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集收录了2021年5月上线的、用于申请调研服务及建筑文件副本的在线服务的用户满意度问卷的回复(*)详情，该服务的上线依据《数字行政法典》（第82/2005号立法令第7条第3款，经第179/16号立法令第8条第1款修订）的相关规定。 用户在完成相关凭证申请后，可在线填写本问卷，用以反馈对该服务可及性、简洁性与实效性的满意度。用户将在服务申请流程结束后，通过邮件接收的链接访问该问卷。 本调研结果每月发布于以下网址：https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 (*) 仅包含封闭式问题