Synthesis of the second concept: Positive experiences.

Positive experiences discussed by participants are grouped in three categories relating to physicians’ relational skills, technical competences, and approach to care. Examples raised by participants for each category are presented.参与者所讨论的积极就医体验被划分为三大类别，分别对应医师的人际沟通技能（relational skills）、专业技术能力（technical competences）与诊疗照护方式（approach to care）。各分类下参与者所举出的具体案例均已逐一呈现。