新疆自治区国家机构-自治区12345政务服务便民热线-工单信息

12345政务服务便民热线，作为践行以人民为中心发展思想的重要载体，宛如一座坚实的桥梁，紧密连接着党委、政府与广大群众、企业。该数据资源，依托新疆维吾尔自治区12345政务服务便民热线平台，汇聚了企业群众向各地各部门提交的有关诉求（意见建议、投诉举报、表扬等）。在国家政策的精准引领、国家标准的坚实支撑以及数字技术的强力赋能等多重积极驱动下，12345政务热线实现了转型与升级，从“接诉即办”迈向“未诉先办”，从“民生服务窗口”升级成为“政府治理中枢”，着力成为感知社会态势的精准“晴雨表”、化解矛盾风险的有效“减压阀”、优化营商环境的强劲“助推器”，被赋予了前所未有的战略意义与时代价值，为提升政府行政效能、增进民生福祉提供了强大且有力的支撑。

The 12345 Government Service Hotline for Convenient Public Services, as an important carrier of practicing the people-centered development philosophy, serves as a solid bridge that closely connects Party committees, governments, the general public and enterprises. This data resource, based on the 12345 Government Service Hotline Platform of Xinjiang Uygur Autonomous Region, aggregates various appeals submitted by enterprises and the public to local departments at all levels, including opinions and suggestions, complaints and reports, praise and other related contents. Driven by multiple positive factors such as the precise guidance of national policies, solid support from national standards and strong empowerment of digital technologies, the 12345 government service hotline has achieved transformation and upgrading: it has shifted from "immediately handling incoming appeals" to "taking proactive actions before appeals are filed", and upgraded from a "window for people's livelihood services" to a "central hub for government governance". It strives to become an accurate barometer for perceiving social trends, an effective pressure relief valve for resolving conflicts and risks, and a powerful booster for optimizing the business environment. It has been endowed with unprecedented strategic significance and contemporary value, providing strong and solid support for improving government administrative efficiency and enhancing people's well-being.