Orchestrating Digital Resilience: A Clinical IS Study of an Everything-as-a-Service Technology Strategy

Organisations must build digital resilience to effectively safeguard their business operations against environmental, economic, or socio-political disruptions. One approach involves <i>adaptation</i> – using Information Technology (IT) to design business operations that can withstand and recover from such disruptions. A second approach involves <i>mitigation</i> – using IT to advance environmental, social, or economic objectives that reduce the root causes and likelihood of future disruptions. However, both approaches to building digital resilience are challenging to implement. Our clinical Information Systems (IS) research article examines and reflects on how Beta Bank, an Australian fintech firm, developed an Everything-as-a-Service (EaaS) technology strategy and achieved digital resilience throughout its business operations. We explain how Beta Bank strategically leveraged EaaS to adapt to the significant disruptions caused by the Australian wildfire disaster and the global COVID pandemic of 2019–2021. We then unpack how Beta Bank further leveraged EaaS to enhance its digital resilience via a mitigation approach. Our work delineates a typology of four EaaS pathways for pursuing digital resilience, discusses the scholarly implications of EaaS as a future IS research area, and provides actionable managerial guidance through an EaaS roadmap, a strategic planning tool for those aiming to implement and benefit from this technology strategy.

各类组织需构建数字韧性（digital resilience），方能有效保障业务运营免受环境、经济或社会政治类冲击。其一为**适配（adaptation）**策略：借助信息技术（Information Technology, IT）设计可抵御此类冲击并从中快速恢复的业务运营模式；其二为**减缓（mitigation）**策略：利用IT推进环境、社会或经济目标，从根源上降低未来冲击的成因与发生概率。然而，两类构建数字韧性的路径均存在较高实施难度。

本实证型信息系统（Information Systems, IS）研究论文考察并反思了澳大利亚金融科技公司Beta银行如何构建万物即服务（Everything-as-a-Service, EaaS）技术战略，并在全业务运营中实现数字韧性。本文阐释了Beta银行如何通过战略层面运用EaaS，应对澳大利亚山火灾害与2019-2021年全球新冠肺炎大流行所引发的严重运营冲击；随后深入剖析了其如何进一步借助EaaS，通过减缓型策略强化自身数字韧性。本研究构建了四类面向数字韧性的EaaS实施路径分类框架，探讨了将EaaS作为未来信息系统研究方向的学术价值，并通过EaaS路线图提供了可落地的管理实践指引——该路线图作为战略规划工具，可为有意落地该技术战略并从中获益的主体提供参考。