Conflict Resolution in Readymade Garment Sector

This study investigated the influence of job satisfaction, communication climate, work ethics, and social compliance on conflict resolution techniques in Bangladesh's readymade garment (RMG) sector. The data was collected from the RMG sector of Bangladesh. There are notable findings, such as the fact that there is a significant relationship between job satisfaction, communication climate, and conflict resolution techniques in the RMG sector of Bangladesh. The first research question was answered, and four hypotheses were then developed and empirically tested using PLS-SEM. Afterwards, the second research question was answered by the study. The goal of the current study was to examine the connections between CC and SMS, JS and CSM, WE and CMS, and SC and CMS in Bangladesh's RMG industry. An investigation into the effects of CC and JS on CMS indicated their significant direct effects. The results of the empirical investigation showed that conflict resolution strategies and communication climate (CC) have a positive relationship (CMS). The outcomes showed that they were in line with earlier studies (El Badriati et al., 2022; Kalogiannidis, 2021; Scarpero 1999; Shastri, 2018). The research also showed that conflict resolution strategies and job satisfaction (JS) have a significant relationship (CMS). Nonetheless, the RMG industry should continue to offer a happy working atmosphere to prevent the employees' job unhappiness. The outcomes in this instance were likewise in line with past studies (Ahmad, 2022; Ali and Anwar, 2021; Bhui et al., 2016; Yuan, et al., 2022). Yet, by reducing conflict, job satisfaction will aid the RMG sector in achieving long-term, sustainable results. To handle conflict, however, employee work satisfaction is crucial. A prior study demonstrated a substantial relationship between conflict resolution techniques (CMS) and work ethics (WE). Yet, this investigation has discovered that there is no causal link between them. The connection between social compliance (SC) and dispute resolution strategies (CMS) resulted the same (CMS). Analyzing mediation or moderation relationships in future research may be considered. The secondary goal was to examine how RMG's dispute resolution tactics were affected by the environment of communication, job satisfaction, work ethics, and social compliance. According to the results, techniques like "effective workplace communication atmosphere" and "workers' job satisfaction" play a significant part in attaining conflict resolution tactics in the manufacturing RMG sector. Work ethics and social compliance may have a long-term impact on conflict-free operational performance (Bag and Dhamija, 2022; Uddin et al., 2022; Ferine and Rahmadana, 2021; Brandes, 2021; Jaiswal and Ha-Brookshire) (2020).

本研究以孟加拉国成衣（readymade garment, RMG）行业为研究场景，探讨工作满意度（job satisfaction, JS）、沟通氛围（communication climate, CC）、工作伦理（work ethics, WE）与社会合规（social compliance, SC）对冲突解决策略的影响。研究数据采集自孟加拉国成衣行业，得到多项重要研究发现：其一，孟加拉国成衣行业中，工作满意度、沟通氛围与冲突解决策略之间存在显著相关关系。本研究首先回应了第一个研究问题，随后提出四项假设并采用偏最小二乘结构方程模型（PLS-SEM）进行实证检验。此后，研究完成了第二个研究问题的解答。本研究的核心目标为探讨孟加拉国成衣行业中，沟通氛围与冲突解决策略、工作满意度与冲突解决策略、工作伦理与冲突解决策略、社会合规与冲突解决策略之间的关联。针对沟通氛围与工作满意度对冲突解决策略的影响分析显示，二者均对冲突解决策略具有显著的直接正向影响。实证结果表明，沟通氛围与冲突解决策略呈显著正相关关系，该结果与既往相关研究（El Badriati et al., 2022; Kalogiannidis, 2021; Scarpero 1999; Shastri, 2018）一致。研究同时发现，工作满意度与冲突解决策略之间存在显著相关关系。据此，孟加拉国成衣行业应持续营造积极的工作氛围，以避免员工产生工作倦怠与不满情绪，该研究结果同样与既往研究（Ahmad, 2022; Ali and Anwar, 2021; Bhui et al., 2016; Yuan et al., 2022）相符。此外，提升员工工作满意度可通过减少冲突，助力成衣行业实现长期可持续发展目标，而员工工作满意度对于冲突管理至关重要。既往研究表明冲突解决策略与工作伦理之间存在显著相关关系，但本研究却发现二者之间并无因果关联。社会合规与冲突解决策略之间的关联结果同样如此。未来研究可考虑探讨中介或调节效应关系。本研究的次要目标为分析沟通氛围、工作满意度、工作伦理与社会合规对成衣行业冲突解决策略的影响。研究结果显示，"高效的职场沟通氛围"与"员工工作满意度"等因素，在成衣制造行业的冲突解决实践中发挥着关键作用。工作伦理与社会合规或可对实现无冲突的运营绩效产生长期影响（Bag and Dhamija, 2022; Uddin et al., 2022; Ferine and Rahmadana, 2021; Brandes, 2021; Jaiswal and Ha-Brookshire, 2020）。