<b>The dilemma of frontline servant leadership: the conflict between top management directives and grassroots employee wellbeing and retention</b>

Servant leadership in the workplace involves providing services and cultivating trust amongst subordinates. However, leadership dynamics can be distorted when hospitality frontline managers assume leadership roles by strictly adhering to top management strategic directives. The current study delved into the interplay amongst servant leadership, employee wellbeing and retention, highlighting the pivotal role of service climate, procedural justice and customer satisfaction as moderating variables.职场中的仆人式领导（Servant leadership）旨在为下属提供服务支持，并培育下属间的信任联结。然而，当酒店业一线管理人员严格遵循高层管理战略指令履职时，其领导机制可能会出现扭曲。本研究深入探究了仆人式领导、员工福祉与员工留存之间的交互影响，并阐明了服务氛围、程序公平（Procedural Justice）以及顾客满意度作为调节变量（Moderating Variables）所发挥的关键调节作用。