Characteristics of TQM: Evidence from the RIT/USA Today Quality Cup Competition
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This paper reports the results of a field study examining the use of TQM at 15 firms. The sample is drawn from winners and finalists of the RIT/USA Today Quality Cup. The authors interviewed 75 employees (5 per firm) including 14 executives, 44 middle managers, and 17 front line workers. The
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美国国家经济研究局创建时间：
1999-07-01
