Quality of service survey June 2022 - Residency requests

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting residence, change of residence and address, activated in November 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after making the request and allows him to express his satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集收录了2020年11月正式上线的、严格遵循《数字行政法典》（第82/2005号立法令第7条第3款，经第179/16号立法令第8条第1款修订）规定的、用于提交居留申请、办理居留变更及地址变更的在线政务服务的用户满意度调查问卷的回复详情（*）。 用户提交申请后，可在线填写该问卷以反馈其对该服务的易用性、便捷性与实效性的满意度。用户可在申请流程结束后，通过邮件接收的链接访问该问卷。 该调查结果每月发布于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 （*）仅包含封闭式问题