Raw Data for the article: COVID-19 safety measures at the Radiology Unit of a Transplant Institute: the non-COVID-19 patient's confidence with safety procedures

Purpose: To support the wellbeing of both patients and their families, our aim was to investigate the satisfaction of non-COVID in- and out-patients regarding safety measures implemented at our radiology unit of a transplant institute against COVID infection.

Materials and methods: Over a five-month period, adult patients' feedback was obtained by a questionnaire on the fear of contracting COVID-19 during a radiology examination, the perceived delay in treatment, and the following safety measures implemented: modified schedules to limit the number of patients in the waiting area and to maximize social distancing; assistance by staff when visitors were not admitted; cleaning and disinfection of machines; mask wearing and hand hygiene of staff; and staff advice on hand hygiene and infection control precautions.

Results: Over a five-month period, our preliminary results (387 patients) showed general patient satisfaction (99.1%) with safety measures applied at our radiology unit. Patients were satisfied with distancing and assistance by staff (100%), cleaning and disinfection (91%), mask wearing and hand hygiene of the staff (97%), and staff advice (94%). There was some criticism of the perceived delay in treatment (7.3%) and in the scheduling of the waiting list (5.4%), with 5.4% fearing contracting the virus. Patients' awareness of safety measures and confidence in the hospital preparedness policy was perceived by all interviewers, and 100% appreciated being questioned.

Conclusion: The feedback given by the non-COVID patient helps to measure the quality in health care, to improve the quality service, and to protect and satisfy more vulnerable patients, also during the COVID-19 pandemic.

研究目的：本研究旨在助力患者及其家属的健康福祉，旨在调查某移植中心放射科为防范新冠（COVID）感染所实施的各项防疫措施中，非新冠住院及门诊患者的满意度情况。

材料与方法：在为期五个月的研究周期内，我们通过问卷调查收集成年患者的反馈，内容涵盖患者接受放射检查时感染新冠（COVID-19）的担忧、对治疗延误的感知，以及对以下各项防疫措施的评价：调整排班以控制候诊区患者人数、最大化保持社交距离；在禁止探视期间由工作人员提供协助；设备清洁与消毒；工作人员佩戴口罩及落实手部卫生规范；以及工作人员就手部卫生与感染防控措施给出的指导建议。

结果：在五个月的研究周期内，针对387名患者的初步调研结果显示，患者对本放射科实施的防疫措施整体满意度达99.1%。其中，患者对社交距离管控及工作人员协助服务的满意度为100%，对设备清洁消毒工作的满意度为91%，对工作人员佩戴口罩及执行手部卫生的满意度为97%，对工作人员防控指导的满意度为94%。部分患者对治疗延误的感知存在不满（占比7.3%），对候诊排班不满的占比5.4%，另有5.4%的患者担忧在检查过程中感染病毒。所有受访患者均意识到各项防疫措施，并对医院的防疫筹备政策抱有信心，且全部受访者均对本次调研问询表示认可。

结论：非新冠患者的反馈可用于评估医疗服务质量、优化服务水平，且能够在新冠疫情期间更好地保护并满足更多弱势患者的需求。