Primary Care Trusts: Patient Surveys, 2003-2005

<p>The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences.<br>
<br>The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections.<br>
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Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community.<br>
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<i>History of the programme<br></i><br>
The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission.<br>
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Further information about the National Patient Survey Programme may be found on the CQC <a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" ,="" target="_blank">Patient Survey Programme</a> web pages.<br>
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</p> The <i>Primary Care Trusts: Patient Surveys, 2003-2005</i> were designed to provide actionable feedback to each participating trust on patients' views of the care they had received in Primary Care Trusts (PCTs) in England, as well as providing CHI/CHAI with patient-focused indicators to feed into the 2003-2005 performance ratings for acute and specialist NHS trusts.<br>

全国患者调查计划（National Patient Survey Programme）是全球规模最大的患者调查计划之一。该计划旨在为监测患者就医体验提供渠道，并可为医疗信托机构的注册及持续合规情况监测提供数据支持。了解民众对其所接受的诊疗服务的看法，对提升医疗服务机构的照护质量至关重要，而实现这一目标的途径之一，便是邀请近期使用过医疗服务的民众向医疗质量监管署（Care Quality Commission, CQC）分享其就医体验。

医疗质量监管署将把本次调查结果应用于英格兰地区国民保健制度（National Health Service, NHS）急性医疗信托机构（若为社区心理健康服务使用者调查，则对应心理健康服务提供商）的监管、监测与检查工作。调查数据将被纳入「CQC洞察平台（CQC Insight）」——这一情报分析工具可识别照护质量的潜在变化，并辅助制定合理的监管应对方案。此外，调查数据还将为医疗质量监管署的检查工作提供支持。

每项调查均有明确的聚焦方向，涵盖急性医疗信托机构的门诊与急诊科室患者体验，以及社区心理健康服务使用者的就医体验。

计划沿革

全国患者调查计划始于2002年，最初由医疗改善委员会（Commission for Health Improvement, CHI）与医疗审计与监管委员会（Commission for Healthcare Audit and Inspection, CHAI）共同实施。2004年调查批次启动前，该计划的管理工作移交至医疗监管委员会接手。2009年4月1日，医疗质量监管署正式成立，取代了原医疗监管委员会。

如需了解全国患者调查计划的更多详情，可访问医疗质量监管署的「患者调查计划」官方网页：http://www.cqc.org.uk/content/surveys。

《基层医疗信托机构：2003-2005年患者调查》旨在为每一家参与的基层医疗信托机构（Primary Care Trusts, PCTs）提供关于英格兰地区民众对其所接受的基层医疗服务评价的可落地反馈意见，同时为医疗改善委员会/医疗审计与监管委员会提供以患者为中心的绩效指标，用于纳入2003-2005年度国民保健制度急性与专科医疗信托机构的绩效评级体系。