Corpus: SalesForce online reviews
收藏DataCite Commons2025-01-29 更新2025-05-07 收录
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https://figshare.com/articles/dataset/Corpus_SalesForce_online_reviews/28044926/1
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资源简介：
The dataset/corpus is supplementary material for the paper titled "The dataset corpus is supplementary material for the paper "Exploring mobile application user experience through topic modeling" by Olivera Grljević, Mirjana Marić, and Rade Božić.This paper is focused on identifying factors influencing satisfaction and dissatisfaction with the SaleForce mobile application, which impact the user experience and consequently loyalty. Since online reviews reflect positive, negative, or neutral opinions, attitudes, and sentiments towards a certain entity [26], we restricted our research to online reviews of the SalesForce application. The data is collected from the Google Play Store<sup>[1]</sup> using a custom-written Python code for scraping the websites’ content.Corpus contains 9.296 online reviews of the mobile application, after addressing multilingualism in data by translating it to English.When using dataset, please use the following reference:<br><b>Grljević, O., Marić, M., & Božić, R. (2025). Exploring Mobile Application User Experience Through Topic Modeling.</b><b> </b><b><i>Sustainability</i></b><b>,</b><b> </b><b><i>17</i></b><b>(3), 1109. https://doi.org/10.3390/su17031109</b><br><br><br><br><br>[1] The URL location of SalesForce mobile application on Google Play Store: https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en&gl=US
本数据集/语料库为Olivera Grljević、Mirjana Marić及Rade Božić所撰论文《基于主题模型探究移动应用用户体验》（Exploring mobile application user experience through topic modeling）的补充材料。该论文聚焦于识别影响赛富时（SalesForce）移动应用用户满意度与不满度的各类因素，此类因素将作用于用户体验，并最终影响用户忠诚度。鉴于在线评论能够反映针对特定实体的正面、负面或中性观点、态度与情感[26]，本研究将数据范围限定为赛富时应用的在线评论。数据通过自研Python网页爬虫代码，从谷歌应用商店（Google Play Store）平台采集得到。经将数据中的多语言内容统一翻译为英文后，本语料库共包含9296条该移动应用的在线评论。使用本数据集时，请遵循以下参考文献：
Grljević, O., Marić, M., & Božić, R. (2025). 《基于主题模型探究移动应用用户体验》. 《可持续性》（Sustainability）, 17(3), 1109. https://doi.org/10.3390/su17031109
[1] 谷歌应用商店（Google Play Store）上赛富时移动应用的链接：https://play.google.com/store/apps/details?id=com.salesforce.chatter&hl=en&gl=US
提供机构：
figshare
创建时间：
2025-01-29
