Characteristics of the study population.

Before extending the range of services provided, maximizing the usefulness of current procedures within community pharmacy settings is needed, as the scope of pharmacy services is evolving in different dimensions. The present study aims to assess the degree of factors affecting the satisfaction of traditional community pharmacy services using population data collected from patients attending academic and public healthcare centers in Jordan. A validated, pretested, and adapted survey instrument has been utilized to assess the satisfaction of contemporary services delivered by community pharmacists in different dimensions. Linear regression analysis evaluated the predictors associated with higher total satisfaction scores with community pharmacy services. The present study included 642 patients attending healthcare centers. Different dimension scores, such as explanation and consideration, scored similarly, with values ranging from 64.5% - 69.7% of the maximum possible score. The mean total scale score was 67.2% of the total possible scores. Using the linear regression analysis, respondents who were satisfied with their treatment plans were likely to have higher satisfaction with community pharmacy services. The increased number of prescription medications and increased age were associated with lower satisfaction with community pharmacy services. Results indicated that healthcare policymakers might be confident in the services within the community pharmacy setting; however, there is always room for more robust quality control activities.

鉴于药学服务的范畴正从多维度不断演进，在拓展服务范围之前，需先最大化社区药房现有流程的效用。本研究依托约旦学术型及公立医疗中心就诊患者的群体数据，旨在探究影响传统社区药房服务满意度的各类因素的作用程度。本研究采用经过验证、预测试及本土化调适的调查工具，从多维度评估社区药师提供的现代服务的满意度，并通过线性回归分析识别与社区药房服务总体满意度高分相关的预测因子。本研究共纳入642名就诊于医疗中心的患者。诸如用药解释与人文关怀等维度的得分相近，取值在满分的64.5%至69.7%之间，总体量表的平均得分为满分的67.2%。线性回归分析结果显示，对自身治疗方案感到满意的受访者，其社区药房服务满意度往往更高；而处方药物数量增加与年龄增长均与社区药房服务满意度降低存在关联。研究结果表明，医疗政策制定者可对社区药房的服务质量抱有信心，但仍存在进一步强化质量管控工作的空间。