THE IMPORTANCE OF STRUCTURED COMMUNICATION FOR EFFECTIVE STAKEHOLDER MANAGEMENT FOR CONSTRUCTION PROJECTS IN THE CAPE METROPOLIS.

Communication is what links together all those who influence or are influenced by the execution of a construction project. The fact that managers spend 80% of their time communicating indicates the critical nature of this competency. Research suggests that communication can be one of the critical elements responsible for project implementation failure, if information is not sufficiently or appropriately made available to stakeholders. The objective of this research was to identify how poor communication contributes to the failure of about 50% of projects (in terms of time and budget overruns, etc.), even though nearly 100% of project managers are qualified and experienced in the technical aspects of their jobs. The dissertation also sought to explore the importance and function of structured communication in the achievement of construction project objectives.

沟通乃是串联所有影响或受建筑工程项目执行影响的各方的核心纽带。管理人员将80%的工作时间投入沟通的现状，凸显了该项能力的关键属性。研究表明，若未能向利益相关方（Stakeholders）充分且恰当地提供信息，沟通不足或不当可能成为导致工程项目执行失败的关键因素之一。本研究旨在厘清：即便近100%的项目经理均具备岗位所需的技术资质与从业经验，沟通不畅仍会引发约50%的工程项目出现失败（如工期超支、预算超支等情形）的具体路径。此外，本研究亦致力于探究结构化沟通（Structured Communication）在达成建筑工程项目目标过程中的重要性与功能价值。