The Use of Cloud Point of Sales System in Micro, Small, and Medium Enterprises in Jakarta With the Information System Success Model

This Research Analyze the utilization and information system success of Point of Sales in Micro, Small and Medium Enterprises (MSME) settings. With the era of digitalization Point of Sales is one of cloud computing widely used by MSMEs to help them in accounting aspects such as Recording transactions, inventory management, and financial management. In this case, the utilization of Point of sales depends on user perception and system information success. This study will combine the Delone & Mclean framework with Technology Acceptance Model (TAM). methodology in this research uses quantitative through questionnaires. Over 415 data were collected on MSME’s who use POS as their system. Then the data will be processed using Partial Least Square Equation Model (PLS-SEM) in SMARTPLS4. findings indicate most hypothesis relationship were significant. However, Connection of perceived Ease of Use and perceive usefulness Apparently insignificant. This result suggests that in the context of MSME, perceive usefulness of POS systems is not solely determine by ease of use because, Point of Sales have many different brands, which may affect the features, user interface that can influence the usefulness of Point of Sales. The study provides empirical evidence on POS system success and offers insights for system developers and MSME in improving business-oriented systems.本研究旨在分析微型、小型和中型企业（Micro, Small and Medium Enterprises, MSME）场景下销售点系统（Point of Sales, POS）的使用情况与信息系统成功度。随着数字化时代的到来，销售点系统已成为微型、小型和中型企业广泛应用的云计算工具之一，可协助其完成交易记录、库存管理与财务管理等会计相关工作。在此语境下，销售点系统的使用效果取决于用户感知与信息系统成功度。本研究将德莱恩-麦克林框架（Delone & Mclean Framework）与技术接受模型（Technology Acceptance Model, TAM）相结合。本研究采用基于问卷的定量研究方法，累计收集了415余份使用POS系统的微型、小型和中型企业样本数据，随后借助SMARTPLS 4软件中的偏最小二乘结构方程模型（Partial Least Square Equation Model, PLS-SEM）对数据进行处理分析。研究结果显示，绝大多数假设路径均具有显著相关性，但感知易用性与感知有用性之间的关联显然并不显著。该结果表明，在微型、小型和中型企业场景中，销售点系统的感知有用性并非仅由易用性决定——由于不同品牌的销售点系统在功能与用户界面上存在差异，这会对系统的感知有用性产生影响。本研究为销售点系统的成功性提供了实证依据，同时可为系统开发者与微型、小型和中型企业优化面向业务的系统提供参考思路。