COMPETENCIES AND FUNCTIONS OF ONLINE TUTORS IN DISTANCE EDUCATION

ABSTRACT: This article explores the competences and functions of online tutors in distance education (DE). It involves a literature review and the elaboration of a theoretical model to guide the training of tutors. The texts selected in the review are analyzed qualitatively by a coding and categorization process supported by MAXQDA. Literature-based codes are initially proposed, but others are included during the analysis. The model presented considered the frequency of occurrence of categories in the texts. Among the competences of online tutors, the following stand out: managerial, disciplinary knowledge, pedagogical knowledge, communication skills, socio-affective skills and technological skills. The basic functions of the online tutor in DE, identified in the research, are: management, pedagogy and social. The proposed model seeks to relate these competencies to these functions. It should serve, in this sense, to guide the training of tutors, in opposition to the tendency of precariousness of online teaching work.摘要：本文探讨了远程教育（DE）领域在线辅导教师的能力与职能。研究包含文献综述环节，并构建了用于指导辅导教师培训的理论模型。综述选取的文献文本采用MAXQDA辅助的编码与分类流程开展质性分析；研究初期先提出基于文献的编码体系，后续分析过程中又补充了新增编码项。所提出的理论模型综合考量了各类目在文献文本中的出现频次。在线辅导教师的核心能力包括：管理能力、学科知识、教学知识、沟通技能、社会情感技能与技术技能。本研究识别出远程教育场景下在线辅导教师的三项基本职能：管理职能、教学职能与社会职能。所提出的模型旨在实现上述能力与职能的对应关联。就此而言，该模型旨在为辅导教师培训提供指导，以扭转在线教学工作非正规化、保障不足的发展趋势。