Classification of policy evaluation grades.

To face with the challenges of governance in the digital age, such as insufficient coordination between regional governments and low quality and efficiency of government services, China has proposed the Inter-provincial Government Services Policy. The policy is capable of realizing the government’s ability to handle service matters for the public in different regions, thus facilitating the regional government’s coordination and upgrading the level of government services. This paper collects and organizes the texts of 28 Inter-provincial Government Services policies, and uses ROSTCM6 text mining software to screen and identify the policy text content. Then a quantitative evaluation method based on the PMC model is proposed to examine the consistency and efficacy of the policy in this paper. The results show that: (a) The policy design is generally considered to be rational, with the majority of policies rated as excellent and a few rated as acceptable. There are no policies considered bad or perfect. From a certain point of view, these policies show obvious advantages in terms of policy nature, policy content and policy function. (b) The equilibrium of various policy indicators implies a high level of policy consistency. It indicates the overall coherence and coordination of the policies, contributing to enhanced predictability, credibility, and operationalization of policies, thereby establishing the foundation for their effective implementation. (c) There are still several weak points with the current policies, including the narrow scope of areas, the lack of medium- and long-term planning, and the insufficiently scientific nature of the instruments, evaluations and citations. This paper presents optimization recommendations aimed at addressing the aforementioned issues, which include expanding the scope of the policy, bolstering the long-term impact of the policy, and enhancing the quality of decision-making.

为应对数字时代治理面临的诸多挑战，诸如区域政府间协同缺位、政务服务质量与效能偏低等问题，中国推出了跨省政务服务政策（Inter-provincial Government Services Policy）。该政策可赋能政府实现跨区域办理公众服务事项的能力，进而助力区域政府间协同联动，提升政务服务能级。本文收集并整理了28项跨省政务服务政策文本，采用ROSTCM6文本挖掘软件对政策文本内容开展筛选与识别工作。随后本文提出了一种基于PMC模型（PMC model）的量化评估方法，用以研判此类政策的一致性与实施效能。研究结果表明：(a) 政策设计整体具备合理性，多数政策获评优秀等次，少数获评合格等次，无不合格或完美无缺的政策。从特定视角来看，此类政策在政策属性、政策内容与政策功能维度均展现出显著优势。(b) 各项政策指标间的均衡性体现了较高的政策一致性水平，这反映出政策体系整体的连贯性与协同性，有助于提升政策的可预期性、公信力与可操作性，进而为政策的有效落地夯实基础。(c) 当前政策仍存在若干短板：覆盖领域偏窄、缺乏中长期规划、政策工具、评估与引用环节的科学性有待提升。针对上述问题，本文提出了相应的优化建议，包括拓展政策覆盖范围、强化政策长效性、提升决策制定质量。