Coachee Satisfaction and Beyond : A Systematic Review of the Coaching Relationship

This report summarises a conference paper presented at the 4th International Congress hosted by the British Psychological Society’s Special Group in Coaching Psychology in London, December 2014. A further discussion of a Systematic Review (SR) study which aimed to strengthen evidence-based coaching through reviewing existing studies in Coaching Psychology was presented. This SR focused on investigating effective coaching psychologists’ attributes for a productive coaching relationship and how to facilitate desired outcomes. The coaching relationship has been established as a key indicator for a positive coaching outcome through several primary studies. Nevertheless existing competency frameworks of main governing associations (e.g. the British Psychological Society) have not yet outlined explicit behavioural indicators for facilitating an effective coaching relationship. Hence, it is an essential step to study common factors for an effective coaching process and to what extent coaches’ attributes impact the coach-coachee relationship. The details of this SR study has been published in International Coaching Psychology Review in 2014 (Lai & Almuth, 2014); this short paper will discuss how this SR study results expand commonly used coaching evaluation from coachees’ satisfaction to comprise more concrete outcome measurement.

本报告总结了2014年12月于伦敦举办的第4届国际大会上发表的会议论文，该大会由英国心理学会（British Psychological Society, BPS）教练心理学（Coaching Psychology）专项小组主办。本次报告还进一步探讨了一项系统综述（Systematic Review, SR）研究：该研究通过梳理教练心理学领域的已有研究，旨在强化循证教练实践。该系统综述聚焦于探究高效教练心理学家的特质，以及如何借助这些特质构建富有成效的教练关系、促成预期成果。多项原始研究已证实，教练关系是正向教练成果的核心预测指标。然而，主流专业协会（如英国心理学会）现有的能力框架尚未明确界定助力高效教练关系所需的具体行为指标。因此，探究高效教练流程的共通影响因素，以及教练特质对教练-被教练者关系的影响程度，实为必要之举。该系统综述研究的详细内容已于2014年发表于《国际教练心理学评论》（Lai与Almuth, 2014）；本短文将探讨该系统综述的研究成果如何将通用教练评估的范畴从被教练者满意度拓展至更具象的成果测量维度。