National User Survey of Finnish Public Libraries 2010

The survey investigated user perceptions of public libraries in Finland. Main themes included types of library use, library collections, electronic library resources and other services provided, as well as the perceived impact of the services. First, the respondents were asked how often they visited the library they were evaluating, what they usually did when visiting the library and which electronic resources they used. Views were probed on the library as a service environment (e.g. location, opening hours, premises, computers provided). Library collections, electronic library services and customer services were evaluated. The respondents were asked how well the library had succeeded as a whole in providing services and in what way the library's services had benefited them. Background variables included the region and municipality in which the library evaluated was located, the respondent's gender, age group, highest education and economic activity.

本调研针对芬兰公共图书馆的用户感知情况展开调查。核心调研范畴涵盖图书馆使用类型、馆藏资源、电子图书馆资源及其他配套服务，同时包含用户对图书馆服务的感知影响相关内容。首先，调研对象需回答其到访所评估图书馆的频次、到访期间的常规行为，以及所使用的电子资源类型。调研还探究了用户对图书馆作为服务场所的相关看法，例如场馆位置、开放时间、馆内设施及配备的计算机等。同时对图书馆馆藏、电子图书馆服务与客户服务进行了评估。调研对象需回答所评估图书馆在整体服务供给方面的表现优劣，以及图书馆服务为其带来的具体受益方式。本次调研的背景变量包括所评估图书馆所在的地区与自治市、受访者的性别、年龄分组、最高学历及经济活动状况。