Dataset for User-Centered Redesign of Higher Education ERP Interfaces Using Design Thinking and PSSUQ

Higher Education Management Information Systems (HEMIS) serve as the digital backbone for academic administration, yet legacy implementations often create operational inefficiencies and significant usability issues due to unintuitive interfaces. To address these challenges, a user-centered UI redesign was conducted using the Design Thinking (DT) methodology. The six DT phases—Understand, Observe, Point of View, Ideate, Prototype, and Test—guided the iterative improvement process and the development of a refined interface that meets unmet academic requirements.

By applying DT principles, key friction points were identified, user empathy was integrated into decision-making, and overall user satisfaction improved. Qualitative feedback and the Post-Study System Usability Questionnaire (PSSUQ) were used to evaluate usability, efficiency, and system performance. Findings demonstrate that User-Centered Design (UCD) is essential in modern HEMIS/ERP implementations. The study presents a practical redesign roadmap that enhances operability, aligns with user expectations, and supports more effective administrative workflows.

高等教育管理信息系统（Higher Education Management Information Systems，HEMIS）作为学术管理的数字化支柱，但其遗留系统部署往往因界面缺乏直观性，引发运营效率低下与严重的可用性问题。为应对上述挑战，研究团队采用设计思维（Design Thinking，DT）方法开展了以用户为中心的用户界面（User Interface，UI）重设计工作。设计思维的六大阶段——共情理解（Understand）、观察调研（Observe）、视角定义（Point of View）、创意构思（Ideate）、原型搭建（Prototype）与测试验证（Test）——为迭代优化流程与开发贴合未被满足的学术需求的优化界面提供了核心指引。
通过应用设计思维原则，研究团队识别出核心操作痛点，将用户共情融入决策流程，并显著提升了整体用户满意度。研究采用质性反馈与学习后系统可用性问卷（Post-Study System Usability Questionnaire，PSSUQ）对系统的可用性、运行效率与性能表现进行了评估。研究结果表明，以用户为中心的设计（User-Centered Design，UCD）对于现代高等教育管理信息系统/企业资源计划（Enterprise Resource Planning，ERP）的部署至关重要。本研究提出了一套切实可行的重设计路线图，该路线图可提升系统可操作性、贴合用户预期，并支持更高效的行政工作流程。