The role of stakeholders in revitalizing religious affairs offices (KUA) for bureaucratic reform in public services: Perspective for sustainable development goals

Background: Community service at the Office of Religious Affairs/Kantor Urusan Agama (KUA) is a service that has received a lot of correction from the people in West Nusa Tenggara Province. In this regard, KUA services will be improved by using KUA revitalization. However, the implementation of KUA revitalization had many obstacles that could not be resolved in a short time. The purpose of this analysis is to evaluate and develop the KUA revitalization program in West Nusa Tenggara Province. Methods: This analysis was carried out using a qualitative approach, data analysis was carried out using a descriptive approach. Findings: The results of the analysis are as follows: 1) The KUA revitalization program is not only an Islamic Community Guidance program but a collaboration work around Ministry of Religious Affair and all KUA stakeholder. 2) KUA revitalization is not only a change in mindset and culture set but also need contribution from agent of change. 3) The main changes in KUA revitalization are changes in human resources. 4) Improvement of infrastructure facilities is carried out based on the priority scale of KUA conditions. 5) It is necessary to change the linear rules with the KUA revitalization program, especially the rules related to SBSN so that they can work together to accelerate the KUA revitalization progress. Conclusion: The KUA revitalization program will be successful if there is cooperation from all work units within the Ministry of Religion. Novelty/Originality of this article: This study offers a unique contribution by highlighting the complex interplay between organizational change, stakeholder collaboration, and regulatory alignment in the context of KUA revitalization, a topic that has not been widely studied in previous research.

背景：宗教事务办公室（Kantor Urusan Agama，以下简称KUA）所提供的社区服务，长期受到西努沙登加拉省民众的诸多批评与整改诉求。有鉴于此，拟通过推进KUA振兴计划优化该办公室的服务质量，但KUA振兴计划在落地过程中遭遇了诸多短期内难以解决的阻碍。本分析的研究目的为评估并完善西努沙登加拉省的KUA振兴计划。

研究方法：本分析采用质性研究路径，数据分析环节采用描述性研究方法。

研究结果：分析结果如下：
1. KUA振兴计划并非仅涵盖伊斯兰社区指导工作，而是宗教事务部与所有KUA利益相关方共同参与的协同项目。
2. KUA振兴不仅需要转变思想观念与文化范式，还需变革推动者的积极参与。
3. KUA振兴的核心变革维度为人力资源优化。
4. 基础设施的改善需结合KUA的实际状况按优先级梯度推进。
5. 需调整与KUA振兴计划不相适配的僵化线性规制，尤其是涉及SBSN的相关规定，以凝聚各方合力加快KUA振兴进程。

研究结论：若宗教事务部内部所有业务部门均可协同配合，KUA振兴计划即可取得成功。

本文的创新性/原创性：本研究聚焦KUA振兴背景下组织变革、利益相关方协同与规制适配之间的复杂互动关系，该主题在既往研究中尚未得到充分探讨，由此为该领域提供了独特的学术贡献。