Glitch in the Care System

This zine explores how the NHS App, as a tool of digital transformation, amplifies existing societal inequalities by disadvantaging not only those who lack access to digital tools, but also those who prefer face-to-face interactions with healthcare providers. It examines how digital exclusion - a recognised social determinant of health - is exacerbated by policies that assume digital-first solutions are universally desirable and accessible.

本研究小册子探讨了英国国民保健署应用程序（NHS App）作为数字化转型工具，如何放大既有的社会不平等：它不仅使缺乏数字工具获取渠道的群体处于不利地位，也令那些偏好与医疗服务提供者开展面对面互动的群体同样受损。该研究进一步剖析了，作为公认的健康社会决定因素，数字排斥如何被那些假定“数字优先”方案具备普适可取性与可及性的政策所加剧。