Mental Health Surveys, 2004-2005

<P>Abstract copyright UK Data Service and data collection copyright owner.</P><p>The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences.<br>
<br>The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections.<br>
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Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community.<br>
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<i>History of the programme<br></i><br>
The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission.<br>
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Further information about the National Patient Survey Programme may be found on the CQC <a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" ,="" target="_blank">Patient Survey Programme</a> web pages.<br>
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</p><br>The <i>Mental Health Surveys, 2004-2005</i> were designed to provide actionable feedback to each participating NHS trust on patients' views of the mental health care they had received, as well as providing the Healthcare Commission with patient-focused indicators to feed into the 2004-2005 performance ratings for acute and specialist NHS trusts. The survey was carried out in all mental health trusts, combined mental health and social care trusts, and Primary Care Trusts (PCTs) responsible for providing mental health services in England.<br>
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For the second edition, the complete dataset for 2004 has been replaced, and data and documentation added for the 2005 survey.<br><br><B>Main Topics</B>:<BR><br>Topics covered included: respondents' use of mental health services; treatments and medication prescribed; perceptions of care and professionalism of staff; care review meetings and patient participation in care planning; outpatient treatment and periods of hospitalisation; demographic characteristics and recent emotional state.

<P>本文摘要版权归英国数据服务中心（UK Data Service）及数据集采集版权方所有。</P><p>全国患者调查计划（National Patient Survey Programme）是全球规模最大的患者调查项目之一。它可为医疗服务体验监测提供可行路径，同时为医疗保健信托机构注册及持续合规性监控提供数据支撑。了解民众对其所接受的诊疗服务的看法，对于提升医疗保健机构的服务质量至关重要，而实现这一目标的途径之一，便是邀请近期使用过医疗服务的民众向医疗保健质量委员会（Care Quality Commission, CQC）反馈其就医体验。<br><br>医疗保健质量委员会（CQC）将把本次调查结果用于英格兰地区国民保健服务（National Health Service, NHS）急性护理信托机构（或针对社区精神卫生服务使用者调查，则为精神卫生服务提供商）的监管、监测与巡查工作。调查数据将被纳入CQC洞察（CQC Insight）——一款可识别医疗服务质量潜在变化，并辅助制定恰当监管应对方案的智能分析工具。此外，调查数据还将用于支撑CQC的巡查工作。<br><br>每项调查各有侧重，涵盖国民保健服务急性护理信托机构的门诊与急诊科室患者体验，以及社区精神卫生服务使用者的就医体验。<br><br><i>项目发展历程<br></i><br>全国患者调查计划（National Patient Survey Programme）于2002年启动，最初由健康改善委员会（Commission for Health Improvement, CHI）与医疗审计与巡查委员会（Commission for Healthcare Audit and Inspection, CHAI）共同开展。2004年调查季启动前，该项目的管理工作交由医疗保健委员会接管。2009年4月1日，医疗保健质量委员会（CQC）正式成立，取代了原医疗保健委员会。<br><br>如需了解全国患者调查计划的更多信息，可访问CQC官网的<a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" ,="" target="_blank">患者调查计划</a>页面。<br><br></p><br><i>2004-2005年精神卫生调查</i>旨在为每家参与的国民保健服务信托机构提供关于其患者对所接受精神卫生服务看法的切实可行的反馈，同时为医疗保健委员会提供以患者为中心的评估指标，用于纳入2004-2005年度国民保健服务急性护理及专科信托机构的绩效评级体系。本次调查覆盖了英格兰地区所有精神卫生信托机构、精神卫生与社会护理联合信托机构，以及负责提供精神卫生服务的初级保健信托机构（Primary Care Trusts, PCTs）。<br><br>第二版数据集已替换了2004年的完整数据集，并补充了2005年调查的数据与文档资料。<br><br><B>核心调研主题</B>:<BR><br>本次调查涵盖的主题包括：受访者的精神卫生服务使用情况；所开具的治疗方案与处方药物；对医护人员服务质量与专业素养的认知；护理复盘会议与患者参与护理计划制定的情况；门诊治疗与住院时段；人口统计学特征及近期情绪状态。