ABSA_DATASET_FOR_SERVICE_INDUSTRY

This dataset contains 4164 reviews. Single and multiple opinion terms are extracted from the dataset and mapped to aspect categories. There are 10 predefined categories including APP UI, App functionality utility, Company service, Service quality, service person attitude customer support, cost service schedule, and payment Each aspect in the review is then mapped to one of the two sentiment classes positive or negative. Dataset was collected by scarping the mobile app reviews of a service providing company using python libraries

本数据集共包含4164条评论。研究人员从该数据集中提取单项及多项观点术语，并将其映射至属性类别。本次预设了10个属性类别，包括应用界面（APP UI）、应用功能效用（App functionality utility）、企业服务（Company service）、服务质量（Service quality）、服务人员态度（service person attitude）、客户支持（customer support）、成本服务日程（cost service schedule）以及支付（payment）。随后，每条评论中的每个属性均被映射至积极（positive）或消极（negative）两类情感类别之一。本数据集通过Python库（Python libraries）爬取某服务提供企业的移动应用评论收集得到。