Outpatients Department Survey, 2009

<p>The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences.<br>
<br>The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections.<br>
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Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community.<br>
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<i>History of the programme<br></i><br>
The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission.<br>
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Further information about the National Patient Survey Programme may be found on the CQC <a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" ,="" target="_blank">Patient Survey Programme</a> web pages.<br>
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</p> The <i>Outpatients Department Survey, 2009</i> was designed to provide actionable feedback to each participating trust on patients’ views of the care they had received in Outpatient departments in England, as well as providing CQC with data to assist registration of trusts and monitoring on-going compliance. <br>

国家患者调查计划（National Patient Survey Programme）是全球规模最大的患者调查项目之一。其可为医疗服务体验监测提供契机，同时为医疗信托机构的注册审核与持续合规性监管提供数据支撑。了解民众对所接受的诊疗与护理服务的评价，是提升医疗保健机构服务质量的核心要义，而向近期使用过医疗服务的民众征询其服务体验，正是达成这一目标的有效途径，相关反馈将提交至护理质量监管委员会（Care Quality Commission, CQC）。

CQC会将本次调查结果应用于英格兰地区国民保健署（National Health Service, NHS）急性医疗信托机构（针对社区精神卫生服务使用者调查，则对应精神卫生服务提供商）的监管、监测与巡查工作。调查数据将被纳入CQC洞察（CQC Insight）——一款用于识别医疗服务质量潜在变化、并辅助制定恰当监管应对策略的情报工具——当中，同时也将为CQC的巡查工作提供支持。

各类调查各有侧重，涵盖急性医疗信托机构的门诊与急诊科室患者体验调查，以及社区精神卫生服务使用者的体验调研。

项目发展历程
国家患者调查计划始于2002年，最初由医疗改善委员会（Commission for Health Improvement, CHI）与医疗审计与巡查委员会（Commission for Healthcare Audit and Inspection, CHAI）联合开展。2004年系列调查启动前，该项目的管理工作移交至医疗委员会（Healthcare Commission）接手。2009年4月1日，CQC正式成立，取代了原医疗委员会。

如需了解国家患者调查计划的更多详情，可访问CQC官方网站的<a href="http://www.cqc.org.uk/content/surveys" title="患者调查计划" target="_blank">患者调查计划</a>专栏页面。

2009年门诊科室调查（Outpatients Department Survey, 2009）旨在为各参与医疗信托机构提供关于英格兰地区门诊科室患者诊疗体验的可落地反馈，同时为CQC提供用于医疗信托机构注册审核及持续合规性监管的数据支持。