Discriminant test.

Servant leadership in the workplace involves providing services and cultivating trust amongst subordinates. However, leadership dynamics can be distorted when hospitality frontline managers assume leadership roles by strictly adhering to top management strategic directives. This study aims to examine how constraints imposed by top management influence the management styles of frontline managers within the hospitality industry. The current study delved into the interplay amongst servant leadership, employee wellbeing and retention, highlighting the pivotal role of service climate, procedural justice and customer satisfaction as moderating variables. In this research, partial least squares structural equation modelling was used to test the research model, using data collected from 485 respondents. Findings underscore the critical role of hospitality frontline managers in aligning with organisational strategic directives, a requirement that may compromise their servant leadership style. Poor service climate and procedural justice may result from this alignment. The current study emphasises that strictly adhering to predetermined top management decisions can influence the outcomes of servant leadership—an often-overlooked factor in existing research. Lastly, this research enriches the literature on the effect of servant leadership on employee retention.

职场中的仆人式领导（Servant Leadership）指为下属提供服务并在团队内部培育信任的领导行为。然而，当酒店业一线管理者严格遵循高层管理的战略指令履职时，领导互动动态可能出现扭曲。本研究旨在探讨高层管理施加的约束如何影响酒店业一线管理者的管理风格。当前研究深入剖析了仆人式领导、员工福祉与员工留存之间的相互作用，并重点揭示了服务氛围、程序公平与顾客满意度作为调节变量的关键作用。本研究采用偏最小二乘结构方程建模（Partial Least Squares Structural Equation Modelling）方法，依托485名受访者收集的数据对研究模型进行了检验。研究结果凸显了酒店业一线管理者契合组织战略指令的必要性，这一要求可能会削弱其仆人式领导风格，进而可能导致不良的服务氛围与程序公平缺失。本研究强调，严格遵循预先设定的高层管理决策会对仆人式领导的实施效果产生影响，而这一因素在现有研究中常被忽视。最后，本研究丰富了关于仆人式领导对员工留存影响的相关学术文献。