Service quality survey July 2021 - Presentation of TARI declarations

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for submitting TARI declarations for domestic users (occupation, cessation, change in non-resident occupants and change in property data), activated in May 2021 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. (*) closed questions only本数据集涵盖面向国内用户的TARI申报（TARI Declaration）在线服务（含居住登记、申报终止、非居住者信息变更及房产信息变更）的用户满意度调查问卷回复详情。该服务于2021年5月上线启用，严格遵循《数字行政法典》（第82/2005号立法令第7条第3款，经第179/2016号立法令第8条第1款修订）的相关规定。 用户可在提交证书申请后，在线填写本调查问卷，对该服务的可访问性、便捷性及有效性进行满意度评价。用户将在申请流程结束后，通过邮件收到的链接访问该调查问卷。 本调研结果每月发布于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 (*) 仅包含封闭式问题