Quality of service survey February 2021 - Requests for biographical certificates

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting birth certificates, activated from the second half of November 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)). The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request. The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete. The survey on the online service for requesting birth certificates ended on 29 December 2022. (*) closed questions only本数据集收录了针对某调研问卷的回复详情（*），该问卷用于评估使用在线申办出生证明服务的用户满意度。该服务于2020年11月下旬正式上线，符合《数字行政法典》（立法令第82/2005号第7条第3款，经立法令第179/16号第8条第1款修订）的相关规定。 用户可在提交出生证明申办申请后，在线填写该问卷以反馈其对该服务可及性、便捷性与实效性的满意度。用户可在申办流程结束后，通过电子邮箱接收的链接访问该问卷。 本次调研的结果每月发布于以下网址：https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。 本次针对出生证明在线申办服务的调研于2022年12月29日正式结束。 （*）仅包含封闭式问题