Tesis Communication Management Strategies for Risk Prevention and Emergency Response: The 1-1-2 System in the European Union.pdf

Western societies, globalized and interdependent, face increasing risks that demand continuous evolution in emergency prevention and response systems. This doctoral thesis explores the role of public communication in risk prevention and emergency management, focusing on the Single Emergency Number 1-1-2 in the European Union. Using a mixed methodology (quantitative and qualitative), it examines management models, expert interviews, and surveys of emergency organizations. The study identifies weaknesses in the integration of communication into emergency plans, proposes roles for communication departments in 1-1-2 centers, and analyzes the challenges and opportunities of bidirectional digital communication between institutions and citizens. The research concludes with improvement proposals and emphasizes the need for structured academic training in risk and emergency communication.

全球化与相互依存的西方社会正面临愈发严峻的风险挑战，亟需推动应急预防与响应体系的持续迭代升级。本博士论文探讨了公共传播在风险预防与应急管理中的核心作用，研究聚焦于欧盟统一紧急呼救号码1-1-2（Single Emergency Number 1-1-2）。本研究采用混合研究方法（mixed methodology），兼顾定量与定性研究维度，对应急管理机构的运营模式、专家访谈资料及调研数据展开系统性分析。研究识别出应急预案中传播环节整合存在的明显短板，提出了1-1-2呼叫中心内传播部门的职能定位框架，并剖析了机构与民众间双向数字传播所面临的挑战与发展机遇。本论文最终提出针对性的优化改进方案，并强调需针对风险与应急传播领域构建系统化的学术培训体系。