Reconfiguring SERVQUAL for Public Health Services: A Structural Equation Modeling–Based Evaluation Framework

Title: Reconfiguring SERVQUAL for Public Health Services: A Structural Equation Modeling–Based Evaluation Framework Version: Zenodo v2.0 (submission draft) Authors: Li-yu Tseng (ORCID: 0009-0009-8440-1437, email: [e-mail]; [e-mail]) License: CC BY-NC 4.0 (Attribution required) Embargo Notice: This dataset is currently under embargo due to the manuscript being under review. All files remain restricted and will be made publicly accessible upon formal article acceptance. Metadata remains visible throughout. For academic access or collaboration inquiries, please contact the corresponding author. Description: This dataset includes one file: anonymized survey responses collected between December 26–30, 2024 via Taiwan’s NHI services. It supports an SEM-based study evaluating service quality dimensions in digitally mediated public health services. Location: Taiwan Method: Online survey administered via Google Forms, targeting adult users of Taiwan’s National Health Insurance services.标题：适配公共卫生服务的服务质量量表（SERVQUAL）重构：基于结构方程模型（Structural Equation Modeling）的评估框架 版本：Zenodo v2.0（投稿草稿） 作者：曾立宇（开放研究者与贡献者身份识别码（ORCID）：0009-0009-8440-1437，邮箱：[e-mail]; [e-mail]） 许可协议：CC BY-NC 4.0（需注明原作者） 禁运通知：本数据集目前处于禁运状态，原因是相关稿件正在同行评审中。所有文件均处于受限访问状态，待稿件正式录用后将向公众开放。元数据将始终保持可见。如需学术访问或合作咨询，请联系通讯作者。 数据集描述：本数据集仅包含1个文件：2024年12月26日至30日通过中国台湾地区全民健康保险（National Health Insurance，NHI）服务收集的匿名化问卷回复。本数据集支持一项基于结构方程模型的研究，用于评估数字化赋能公共卫生服务的服务质量维度。 采集区域：中国台湾地区 研究方法：通过Google Forms开展线上问卷调查，调研对象为中国台湾地区全民健康保险服务的成年使用者。