Factors responsible for employee turnover at a domestic outsourcer call centre organisation in the Cape Metropolis

Ethics clearance reference number: 2022FBMSREC023 <br> This study set out to investigate the factors influencing staff turnover at a domestic outsourcer call centre. The goal of this study was to identify the factors that influence employee turnover both from within and outside of the workplace. Using Zoho Survey, the questionnaire was made available online and this proved to be much easier than hard copy distribution. Zoho Analytics, a data analytics tool that parses raw data into usable insights, was used to classify, edit, code, and analyse the acquired data. This software is used for both batch and non-batch statistical analysis that is organized and logical.

伦理审查批准号：2022FBMSREC023 <br> 本研究旨在探究国内外包呼叫中心的员工离职影响因素，核心目标为识别职场内外两方面影响员工离职的各类因素。研究借助佐霍问卷（Zoho Survey）将问卷线上发布，实践证明该方式远优于纸质问卷分发流程。本研究使用数据分析工具佐霍分析（Zoho Analytics，可将原始数据转化为可落地的业务洞察）对采集所得数据开展分类、编辑、编码与分析工作；该软件可开展结构化且逻辑严谨的批量与非批量统计分析。