Building a pharmaceutical supply chain risk map as a management control instrument in professional organizations: the results of a research-intervention in a Moroccan public healthcare establishment

Public-sector healthcare establishments are called upon to optimize hospital logistics processes, which can make a major contribution to improving operational efficiency and reducing costs, with a view to improving the quality of care offered to users. As a result, risk management of the logistics chain has become a premise for them, in order to minimize the impact of internal and external risks on hospital performance. The Central Pharmacy department is an essential intermediary between patients, suppliers and professionals, with a mission to manage pharmaceutical products. In order to strengthen the internal control system, the design of a risk map will enable us to identify the areas of potential risk faced by this department, and facilitate the concentration of efforts on the most sensitive areas. We have opted for a research-intervention at the level of the Central Pharmacy Department of CHU Mohammed VI Oujda, which accounts for a significant proportion of expenditure. Ultimately, this risk mapping will not only help to identify and prioritize risks, but also to raise the awareness of those involved through a more proactive and enlightened risk management culture.公立医疗卫生机构亟需优化医院物流流程，此举可有效提升运营效率、降低运营成本，进而改善面向服务对象的医疗服务质量。因此，物流链风险管理已成为此类机构的必要前提，旨在最大限度降低内外部风险对医院运营绩效的负面影响。中心药房（Central Pharmacy）是连接患者、供应商与医护人员的关键中介，肩负药品管理的核心使命。为强化内部控制体系，构建风险地图可帮助该部门识别所面临的潜在风险领域，并便于将资源与精力集中于高敏感风险区域。本研究选取穆罕默德六世乌季达大学附属医院（CHU Mohammed VI Oujda）的中心药房作为研究干预对象，该部门的药品支出占医院总支出的较大比例。最终，本次风险地图构建工作不仅可助力识别风险并明确优先级，还能通过塑造更具前瞻性与科学性的风险管理文化，提升相关人员的风险防控意识。