Customer Contact Centre Performance
收藏data.gov.uk2019-12-21 更新2025-01-11 收录
下载链接：
https://www.data.gov.uk/dataset/47938094-f2af-4143-b07d-d2564dfd89d0/customer-contact-centre-performance-cbc
下载链接
链接失效反馈官方服务：
资源简介：
Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The term “Generic”...
客户联络中心（Customer Contact Centre）绩效以呼叫接听平均等待时长（单位：秒）与呼入呼叫平均问题解决率（以百分比计量）作为衡量标准。“通用（Generic）”一词……
提供机构：
Colchester Borough Council
