Customer Contact Centre Performance
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Customer Contact Centre performance is measured on the average wait time for calls to be answered in seconds and the average resolution for calls received as a percentage. The term “Generic”...
客户联络中心（Customer Contact Centre）绩效以呼叫接听平均等待时长（单位：秒）与呼入呼叫平均问题解决率（以百分比计量）作为衡量标准。“通用（Generic）”一词……
