Knowledge Management as a Determining Factor in the Retention of Professionals in the Industry: A Case Study in an Organization in the Furniture Industry

ABSTRACT This study investigates which one(s) of the knowledge management factor(s), via the tacit and/or explicit way, are crucial in retaining professionals in a company in the furniture industry. The research was exploratory, with lifting procedure, and qualitative and quantitative approach. Data were collected from June to August 2014 in a furniture industry of Francisco Beltrão/PR, through a questionnaire applied to 224 employees of administrative, industrial and commercial areas, as follows: 11 managers, 44 responsible for the area and 169 operational employees. The Likert scale detected the frequency of respondents' views. To provide consistency to the findings, the data obtained Multivariate Analysis statistical treatment, developed in the free R software. We applied the Main Component Analysis, Factorial Analysis, Correspondence Analysis, Correlation Analysis and Chi-squared Test separately for tacit and explicit ways. After the analysis, we concluded that through the factors shown in the study, both pathways influence the retention of employees of the surveyed company.

摘要 本研究旨在探究，通过隐性知识（tacit）与/或显性知识（explicit）管理路径，哪些知识管理因素对家具制造企业的专业人才留存具有关键作用。本研究为探索性研究，采用遴选程序（lifting procedure），并结合定性与定量研究方法。研究数据采集于2014年6月至8月，采集地点为巴西弗朗西斯科·贝尔特朗（Francisco Beltrão）/巴拉那州（PR）的一家家具制造企业，通过问卷形式对行政、生产及商务三大领域的224名员工开展调研，其中包括11名管理人员、44名部门负责人及169名一线操作员工。本研究采用李克特量表（Likert scale）统计受访者观点的分布频次。为确保研究结论的一致性，本研究借助开源R软件对采集数据开展多元统计分析（Multivariate Analysis），并分别针对隐性与显性知识管理路径开展主成分分析（Main Component Analysis）、因子分析（Factorial Analysis）、对应分析（Correspondence Analysis）、相关分析（Correlation Analysis）及卡方检验（Chi-squared Test）。经分析后得出结论：本研究涉及的各类知识管理因素，无论通过隐性还是显性知识管理路径，均对受访企业的员工留存存在显著影响。