EFFICIENCY INDICATORS TO EVALUATE SERVICES IN PORT SERVICES: A PROPOSAL USING FUZZY-AHP APPROACH

ABSTRACT This paper describes a plan to develop a prioritization model of efficiency indicators to evaluate the services provided by seaports to ships in terms ofeconomicity, quality, and reliability. The methodology adopted is applied research, using a case study carried out in a Brazilian seaport. The approach used as an intervention tool in the elaboration of the model is the Fuzzy-Analytical Hierarchy Process. The results suggest the prioritization of economicity over the other two criteria of reliability and quality.

摘要 本文阐述了一项构建效率指标优先级模型的研究计划，该模型可从经济性、质量与可靠性三个维度，对海港为船舶提供的服务进行评价。本次研究采用应用研究范式，依托某巴西海港开展的案例研究完成模型搭建。在模型构建过程中，本研究采用的干预工具为模糊层次分析法（Fuzzy-Analytical Hierarchy Process）。研究结果表明，相较于可靠性与质量两项评价标准，经济性应获得优先考量。