Mental Health Trusts: Community Mental Health Service User Survey, 2006

<p>The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences.<br>
<br>The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections.<br>
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Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community.<br>
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<i>History of the programme<br></i><br>
The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission.<br>
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Further information about the National Patient Survey Programme may be found on the CQC <a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" ,="" target="_blank">Patient Survey Programme</a> web pages.<br>
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</p> The <i>Community Mental Health Service User Survey, 2006</i> was designed to provide actionable feedback to each participating NHS trust on patients' views of the mental health care they had received, as well as providing the Healthcare Commission with patient-focused indicators to feed into the 2005-2006 performance ratings for acute and specialist NHS trusts. The survey was carried out in all mental health trusts, combined mental health and social care trusts, and PCTs responsible for providing mental health services in England.<br>
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For the second edition (April 2008), a new version of the dataset which contains one new variable (SRnumber) and a recoded age variable was supplied. The user guide has also been updated.<br>

<p>国家患者调查计划（National Patient Survey Programme）是全球规模最大的患者调查项目之一。其旨在为医疗服务体验监测提供支持，并可为信托机构注册及持续合规性监管提供数据支撑。了解民众对其所接受的诊疗服务的看法，对于提升医疗保健机构的服务质量至关重要，而实现这一目标的途径之一，便是邀请近期使用过医疗服务的民众向护理质量委员会（Care Quality Commission, CQC）反馈其就医体验。<br>
<br>护理质量委员会（CQC）将把调查结果应用于英格兰地区国民保健署（National Health Service, NHS）急性医疗信托机构的监管、监测与巡查工作（针对社区心理健康服务使用者调查，则对应心理健康服务提供商）。相关数据将被纳入CQC洞察（CQC Insight）这一情报分析工具，该工具可识别医疗服务质量的潜在变化，并辅助制定恰当的监管应对方案。此外，调查数据还将用于支持CQC的巡查工作。<br>
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每项调查各有侧重，涵盖急性医疗信托机构的门诊、急诊科室患者体验，以及社区心理健康服务使用者的就医体验。<br>
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<i>计划沿革</i><br>
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国家患者调查计划于2002年启动，最初由医疗改善委员会（Commission for Health Improvement, CHI）与医疗审计与巡查委员会（Commission for Healthcare Audit and Inspection, CHAI）共同开展。2004年度调查系列启动前，该计划的管理工作交由医疗委员会（Healthcare Commission）接手。2009年4月1日，护理质量委员会（CQC）正式成立，取代了原医疗委员会。<br>
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如需了解国家患者调查计划的更多信息，可访问CQC官网的<a href="http://www.cqc.org.uk/content/surveys" title="患者调查计划" target="_blank">患者调查计划</a>页面。<br>
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</p>《2006年社区心理健康服务使用者调查》旨在为每一家参与的NHS信托机构提供可落地的反馈意见，使其了解患者对其所接受的心理健康服务的评价，同时为医疗委员会提供以患者为中心的绩效指标，用于纳入2005-2006年度急性及专科NHS信托机构的绩效评级。该调查覆盖了英格兰地区所有心理健康信托机构、兼具心理健康与社会照护职能的信托机构，以及负责提供心理健康服务的初级保健信托机构（Primary Care Trusts, PCTs）。<br>
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2008年推出的第二版调查中，数据集更新至新版本，新增了SRnumber这一变量，并对年龄变量进行了重新编码，同时更新了用户指南。<br>